Return Policy

We want to be an easy company to deal with and love that you want to work with us however even with the best intention things can still go wrong. Sometimes the boots just don't fit or somebody changes their mind about what they want. We have even been known to send out the wrong styles, size or color. In any of these cases call us within 30 days and we will issue you with an RMA (Returns Management Authorization) that must be quoted on the return documents. Sorry, but if there is no number, we cannot accept the return and get your account credited. All we ask is that the goods are returned in the same condition you receive them in (original packaging, clean and undamaged).

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at office@thesafetywarehouse.org

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded

Damaged Goods

Sometimes goods will arrive with or develop a manufacturing fault. Please call us as soon as the problem occurs and we will sort out the best way to get things fixed, be it to repair, replace or credit the item. Often, we will have to include the manufacturer in the process. Call us first or better still, your Safety Specialist and we will get things moving. Again, these returns must be accompanied with an Return Management Authorization. The more information such as the invoice number you can give us the faster, we will be. We are happy to find a solution to any problem you may have.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at office@thesafetywarehouse.org and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: .

Address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.